Customized Changes to Web Page Not Saved
ID: Q180492
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The information in this article applies to:
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Microsoft Internet Explorer for Windows 95
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Microsoft Internet Explorer versions 3.02, 4.0, 4.01, 5 for Windows NT 4.0
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Microsoft Internet Explorer for Windows 98
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Microsoft Internet Explorer for Windows 3.1
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Microsoft Internet Explorer versions 3.03, 4.0, 5 for Windows NT 3.51
SYMPTOMS
When you customize a Web page, the changes may not be displayed when you
refresh the Web page or restart Internet Explorer.
CAUSE
This behavior can occur if either of the following conditions exists:
- Internet Explorer is configured not to receive cookies.
- The cookie for the page you are customizing is damaged.
RESOLUTION
To resolve this issue, use the appropiate method:
Configure Internet Explorer to Accept Cookies
To configure Internet Explorer to accept cookies, follow these steps:
- Start Internet Explorer.
- On the View menu, click Options or Internet Options, and then click
the Advanced tab.
- Click Prompt Before Accepting Cookies or Always Accept Cookies.
NOTE: If you click Prompt Before Accepting Cookies, you receive a
Security alert before any cookies are downloaded to your computer.
- Click OK.
Delete and Replace Cookie
Delete and replace the cookie for the Web page you are customizing. To do
so, follow these steps:
- Quit Internet Explorer.
- If you are using Windows 95 or Windows NT, double-click My Computer,
and then double-click the drive containing the Windows folder. If you
are using Windows 3.1, double-click the Main program group, double-
click File Manager, and then click the drive containing the Windows
folder.
- Double-click the Windows folder. If you are using Windows 3.1, or
Windows 95 without user profiles, double-click the Cookies folder.
If you are using Windows 95 or Windows NT with user profiles enabled,
double-click the Profiles folder, double-click the <username> folder
(where <username> is the name you use to log on to Windows), and
then double-click the Cookies folder
- In the Cookies folder, locate the <username>@<website>.txt file, where
<username> is the name you use to log on to Windows, and <website> is
the name of the Web site. For example:
user@microsoft.txt
- Click the cookie file, and then click Delete on the File menu.
- Start Internet Explorer, and then connect to the Web page to re-create
the cookie.
MORE INFORMATION
This behavior has been known to occur when you attempt to personalize the
Microsoft Internet Start Web page at the following Web address:
http://home.microsoft.com
To resolve this behavior, rename or delete the following cookie file
<username>@home_microsoft.txt
where <username> is the name you use to log on to Windows.
NOTE: There may be similar file names with a number in
parenthesis (such as <username>@home_microsoft(1).txt). If these files
exist, delete or rename them as well.
For additional information about cookies, please see the following
articles in the Microsoft Knowledge Base:Q154360
"You Have Received a Cookie" Message in Internet Explorer
Q175662
Error Message: Not Accepting Cookies
Q158769
Emptying Temporary Internet Files Folder Leaves Cookies
Files
Additional query words:
disappear retain personalize damaged
Keywords : kbtool msiew95 msient msiew31 msiew98
Version : WINDOWS:3.02,3.03,4.0,4.01,5
Platform : WINDOWS
Issue type : kbprb
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