McAfee WebScanX 3.1.2 Does Not Detect or Restrict Browsing

ID: Q191633

The information in this article applies to:

Microsoft Internet Explorer Plus
Microsoft Windows 98

SYMPTOMS

If you are running Windows 98, McAfee WebScanX may not be able to block access to servers or Internet Protocol (IP) addresses. You may notice this issue if you are watching the Status window's Internet filter. Although programs are detected, scanned, and counted (if this option is enabled), no Internet sites may be counted or displayed in the Last Item window.

This behavior may occur with all Web browsers in Windows 98 if you are using WebScanX 3.1.2.

CAUSE

WebScanX 3.1.2 is not compatible with changes made to the Winsock.dll file in Windows 98.

RESOLUTION

Upgrade WebScanX to version 3.1.6 or later. To do this, use either of the following methods:

Contact McAfee to receive an update disk. North American customers can contact McAfee Customer Care at 408-988-3832. International customers can contact McAfee Customer Care Amsterdam at +31 (0) 20 586 6100.

Download the upgrade from the following McAfee Web site:
http://www.nai.com/regs/oemreg.asp
Use your Internet Explorer Plus 4.0 product ID for the password. No login ID is necessary.

Customers who install WebScanX from the Internet Explorer Plus 4.0 CD-ROM will be required by McAfee to provide a validation code to receive the update. The validation code is the product ID located in the Help About section of Internet Explorer Plus 4.0.

STATUS

Microsoft has confirmed that this behavior is not caused by a problem in Windows 98, but may be caused by design changes in Windows 98. For more information about resolving this issue, contact the program's manufacturer.

MORE INFORMATION

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty msiew95 msient win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb