Error Messages Switching Scanning Options in McAfee WebScanX
ID: Q191977
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The information in this article applies to:
-
Microsoft Internet Explorer Plus
SYMPTOMS
When you switch the scanning options for the McAfee WebScanX version 3.1.2
program included with Internet Explorer Plus 4.0 between MAPI and cc:Mail,
you may receive the following error message:
WebscanX
This program has performed an illegal operation and will be shut down.
If you then click Details, you may see the following error message:
WebscanX caused an invalid page fault in module kernel32.dll at
015f:bff7b9e6
RESOLUTION
To resolve this issue, upgrade WebScanX to version 3.1.6 or later. To do
so, use either of the following methods:
- Contact McAfee to receive an update disk. North American customers can
contact McAfee Customer Care at 408-988-3832. International customers
can contact McAfee Customer Care Amsterdam at +31 (0) 20 586 6100.
- Download the upgrade from the following McAfee Web site:
http://www.nai.com/regs/oemreg.asp
Use your Internet Explorer Plus 4.0 product ID for the password.
No login ID is necessary.
Customers who install WebScanX from the Internet Explorer Plus 4.0 CD-ROM
will be required by McAfee to provide a validation code to receive the
update. The validation code is the product ID located in the Help About
section of Internet Explorer Plus 4.0.
Additional query words:
Keywords : kb3rdparty kberrmsg msiew95
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb