Error Message Typing Address in Address Box or in Open Box

• Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5, 5.01 for Windows 95
• Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5, 5.01 for Windows NT 4.0
• Microsoft Internet Explorer versions 4.01 Service Pack 2, 5, 5.01 for Windows 98
• Microsoft Internet Explorer version 5.01 for Windows 98 Second Edition
• Microsoft Windows 98
• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Professional

SYMPTOMS

When you type a Web address (URL) in the Internet Explorer Address box or you type a command in the Open box after clicking Run on the Start menu, you may receive one of the following error messages:

• Explorer caused an invalid page fault in module Kernel32.dll

• Explorer caused an invalid page fault in module Shdocvw.dll

• Iexplore caused an invalid page fault in module Shdocvw.dll

CAUSE

This behavior can occur if an entry in the History folder has become damaged and the Internet Explorer AutoComplete feature cannot process it.

RESOLUTION

To confirm that the problem is being caused by the AutoComplete feature, disable AutoComplete:

1. Click Start, point to Settings, click Control Panel, and then double-click Internet.



2. Click the Advanced tab.



3. Click to clear the Use AutoComplete check box in the Browsing section.



4. Click OK.

Windows 95/Windows 98

1. Click Start, click Shut Down, click Restart in MS-DOS mode, and then click OK.



2. At the command prompt, type the following commands, pressing ENTER after each command, and pressing Y if you are prompted to confirm folder deletion:




cd\windows
deltree history
exit

1. Click Start, point to Settings, click Control Panel, and then double-click Internet.



2. Click the Advanced tab.



3. Click to select the Use AutoComplete check box in the Browsing section.



4. Click OK.

Windows NT 4.0

1. Log on to the default Administrator account on the local computer.



2. Click Start, click Run, type cmd in the Open box, and then click OK.



3. Press CTRL+ALT+DELETE, and then click Task Manager.



4. On the Processes tab, click Explorer.exe, and then click End Task.



5. On the Applications tab, switch to Cmd.exe.



6. At the command prompt, type cd\winnt\profiles\username\history, and then press ENTER.



7. Type attrib -r -a -s -h *.*, and then press ENTER.



8. Type del *.*, and then press ENTER.



9. Type explorer, and then press ENTER to restart the shell.



10. Start Windows NT Explorer and locate the Winnt\Profiles\Username\History folder. You should see a file named MSHistxxxxxxxxxxxxxxxxxx, where xxxxxxxxxxxxxxxxxx is numeric characters.



11. Send this file to the Recycle Bin.



12. On the Processes tab in Task Manager, click Explorer.exe, and then click End Task.



13. On the Applications tab, switch to Cmd.exe.



14. Type cd\winnt\profiles\username, and then press ENTER.



15. Type rd history, and then press ENTER.



16. The History folder is deleted; type explorer to restart the shell.

1. Click Start, point to Settings, click Control Panel, and then double-click Internet.



2. Click the Advanced tab.



3. Click to select the Use AutoComplete check box in the Browsing section.



4. Click OK.

Windows 2000 and Windows NT 4.0

1. Log on as a user with administrative rights. If the built in Administrator account has a problem with the History folder, create a new user account and make this user a member of the Administrators group.



2. In Windows Explorer, locate the profile of the account with the problem. In Windows NT 4.0, locate the %SystemRoot\Profiles\Username\History folder. In Windows 2000, locate the Documents and Settings\Username\Local Settings\History folder.



3. Right-click the History folder, and then click Delete.



4. When you are prompted to confirm that you want to delete the History folder, click Yes.

Additional query words:

Keywords : kberrmsg msiew95 msient win98
Version : WINDOWS:2000,4.0,4.01,4.01 Service Pack 1,4.01 Service Pack 2,5,5.01; Win98:5.01
Platform : WINDOWS Win98
Issue type : kbprb