No Response Downloading Office Files from a Secure Web Site

ID: Q222869

The information in this article applies to:

Microsoft Internet Explorer version 4.01 for Windows 95

SYMPTOMS

When you try to gain access to Microsoft Office 97 files on a secure Web site the second time during the same session, your mouse pointer may change to a busy pointer and there may be no response from the server.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Internet Explorer service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Date	Time	Version	Size	File name	Platform
02/05/99	19:10	4.72.3514.500	517,360	Urlmon.dll	x86

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : msiew95
Version : WINDOWS:4.01
Platform : WINDOWS
Issue type : kbprb