Cannot Print from Internet Explorer or Outlook Express

• Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows NT 4.0
• Microsoft Outlook Express versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows NT 4.0

SYMPTOMS

When you try to print from Internet Explorer or Outlook Express, nothing may happen (you may receive no printout), and you may receive no error message. This can occur with either a local or a network printer.

CAUSE

This behavior can occur if the folder referred to by the TEMP environment variable is missing.

RESOLUTION

To resolve this behavior:

1. Click Start, point to Settings, and then click Control Panel.



2. Double-click System.



3. On the Environment tab, note the path for the TEMP variable in the User Variables for Name box. The default is SystemDrive:\Temp.



4. Use Windows NT Explorer to verify that the path you noted in step 3 exists. If it does not exist, create it.

STATUS

This behavior is by design.

Additional query words: temporary

Keywords : kbenv kbprint msient outexnt
Version : WINDOWS:4.0,4.01,4.01 Service Pack 1,4.01 Service Pack 2,5
Platform : WINDOWS
Issue type : kbprb