The information in this article applies to:
SYMPTOMSWhen you start your computer or when you start Internet Explorer, you may receive one of the following error messages:
You may then view a blank desktop. CAUSEThis issue can occur due to an incompatibility between Internet Explorer 5 and the Apitrap.dll file that is installed by Symantec's Norton Cleansweep version 4 program. RESOLUTION
To resolve this issue, contact Symantec to inquire about the availability of a fix for this issue. http://www.symantec.com/techsupp/ftp/cleansweep/cleansweep_v4.htmlThe third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. MORE INFORMATION
For information about how to contact Symantec, query in the Microsoft Knowledge Base for one of the following articles:
The third-party product discussed in this article is manufactured by a
vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding this product's performance or reliability.
Additional query words:
Keywords : kb3rdparty kberrmsg msiew95 msient msiew98 |
Last Reviewed: May 10, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |