Error Message When You Start Visioneer PaperPort

• Microsoft Internet Explorer version 5 for Windows 98
• Microsoft Internet Explorer version 5 for Windows 95

SYMPTOMS

When you attempt to open the Visioneer PaperPort program, you may receive one of the following error messages:

The Shell32.dll file is Linked to Missing Export
Shlwapi.dll:ShRegGetUAValueA

The Shell32.dll file is Linked to Missing Export
Shlwapi.dll:ShRegGetUSValueA

CAUSE

This behavior can occur if there is an old version of the Shlwapi.dll file in the Paperport folder.

RESOLUTION

To resolve this issue, copy the Shlwapi.dll file from the Windows\System folder to the Paperport folder. To do this, follow these steps:

1. Rename the Shlwapi.dll file in the Paperport folder.
   
   For information about how to rename a file, click Start, click Help, click the Index tab, type renaming, and then double-click the Renaming Files topic.



2. Copy the Shlwapi.dll file from the <Windows>\System folder to the PaperPort folder, where <Windows> is the name of the folder where Windows is installed.
   
   For information about how to copy a file, click Start, click Help, click the Index tab, type copying, and then double-click the Copying Files topic.

MORE INFORMATION

The Visioneer PaperPort program shares information with and manages documents for use with your scanner.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


Information regarding this issue may also be found at the following Visioneer Web site:

http://support.visioneer.com/customer

Additional query words:

Keywords : kberrmsg msiew95 msiew98
Version : WINDOWS:5
Platform : WINDOWS
Issue type : kbprb