Cannot Download .pdf File with HTTP 1.1 Cache-Control = "no-cache" Directive

ID: Q231296

The information in this article applies to:

Microsoft Internet Explorer version 4.01 Service Pack 1 for Windows NT 4.0

SYMPTOMS

When you try to download a .pdf file from a Web site that uses the Hypertext Transfer Protocol (HTTP) "Cache-Control = 'no-cache'" directive, Internet Explorer may generate the following error message:

Microsoft Internet Explorer

Internet Explorer cannot download from the Internet site File_name from Computer_name.

The download file is not available. This could be due to your Security or Language settings or because the server was unable to retrieve the requested file.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Internet Explorer service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:

Date	Time	Version	File name	Platform
04/08/99	17:11	4.72.3516.8	Wininet.dll	x86

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbenv kberrmsg msient
Version : WINDOWS:4.01 Service Pack 1
Platform : WINDOWS
Issue type : kbprb