Err Msg: Socks5 Cram Authentication... Enter the User Name

ID: Q234515

The information in this article applies to:

Microsoft Internet Explorer version 5 for Windows 98
Microsoft Internet Explorer version 5 for Windows 95

SYMPTOMS

When you attempt to connect to a Web site using Internet Explorer, you may receive the following error message:

Socks5 Cram authentication. Enter the user name.

If you type a user name, you may receive the following error message:

Ace login required. Enter password.

CAUSE

This behavior can occur if Aventail Virtual Private Networking (VPN) Client version 2.43.s is installed.

RESOLUTION

To resolve this behavior, contact Aventail Corporation Technical Support at (206) 215-1111, or on the Web at:

http://www.aventail.com

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

To work around this behavior, use the Microsoft System Configuration Utility to disable the Aventail VPN Client 2.43.s. software. For additional information about using the Microsoft System Configuration Utility, click the article number below to view the article in the Microsoft Knowledge Base:

Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Additional query words:

Keywords : kb3rdparty kberrmsg msiew95 msiew98
Version : WINDOWS:5
Platform : WINDOWS
Issue type : kbprb