Error Message: A Previous Program Installation Was Never Completed

ID: Q234983

The information in this article applies to:

Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows NT 4.0

SYMPTOMS

When you attempt to install Internet Explorer version 4.x or 5, you may receive the following error message:

A previous program instillation was never completed you need to restart your computer.

If you restart your computer and attempt to install Internet Explorer again, you receive the same message.

CAUSE

This behavior can occur if you have the Novell Zenworks program installed with the Zenworks Application Launcher service. (Disabling the service does not resolve the issue.)

If you have installed Zenworks without the Zenworks Application Launcher service, the issue does not occur.

RESOLUTION

To resolve this issue, uninstall the Zenworks program, install Internet Explorer, and then reinstall the Zenworks program. Or, uninstall the Zenworks program, reinstall it without the Zenworks Application Launcher service, and then install Internet Explorer.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kberrmsg kbsetup msient
Version : WINDOWS:4.0,4.01,4.01 Service Pack 1,4.01 Service Pack 2,5
Platform : WINDOWS
Issue type : kbprb