Err Msg: Explorer Caused an Invalid Page Fault in Module Shell32.dll

• Microsoft Internet Explorer versions 4.0, 5 for Windows 98
• Microsoft Windows 95

SYMPTOMS

When you start your Compaq computer after you upgrade Internet Explorer, you may receive one of the following error messages:

Explorer: This program has performed an illegal operation and will be shut down.

Explorer caused an Invalid Page Fault in module Shell32.dll

Cpqshell caused an invalid page fault in module Kernel32.dll

CAUSE

This issue can occur if the [Boot] section of the System.ini file contains the following line:

Shell=c:\compaq\cpqshell.exe

RESOLUTION

To resolve the issue, change the Shell= line in the System.ini file to Shell=explorer.exe. To do this, use the following steps:

1. Click Start, point to Programs, point to Accessories, and then click Notepad.



2. On the File menu, click Open.



3. In the File name box, type c:\windows\system.ini, and then click Open.



4. Click Search, and then click Find.



5. In the Find what box, type shell=, and then click Find Next.



6. Type a semi-colon (;) at the beginning of the Shell= line, and then create a new line.



7. On the new line, type shell=explorer.exe, click Save on the File menu.



8. Restart your computer. Click No if you receive the following prompt:




Your system shell has changed. The Compaq software will work with your new shell, but the new shell will not work with your Compaq software. Do you want to keep your Compaq software working?

MORE INFORMATION

This issue has been known to occur when you upgrade Internet Explorer 4.0 to Internet Explorer 5 with the Compaq shell installed.

Additional query words: ipf

Keywords : kb3rdparty kbenv kberrmsg kbhw winshell winboot msiew95 win98 msiew98 win98se
Version : WINDOWS:4.0,5,95
Platform : WINDOWS
Issue type : kbprb