Cannot Browse the Internet Using Internet Explorer While Connected to AOL
ID: Q238550
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The information in this article applies to:
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Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows 95
IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it if
a problem occurs. For information about how to do this, view the "Restoring
the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help
topic in Regedt32.exe.
SYMPTOMS
When you upgrade to a newer version of Microsoft Internet Explorer or America Online (AOL) and connect to AOL, you may be unable to browse the Internet using Internet Explorer (including the version that comes with AOL).
CAUSE
This behavior occurs because the Winsock2 registry key and TCP/IP stack are not updated after the upgrade.
RESOLUTIONWARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor
can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys and
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it.
If you are running Windows NT, you should also update your Emergency
Repair Disk (ERD).
To resolve this issue:
- Document all the settings in Network properties for your LAN as well
as for your Dial-Up Networking (DUN) connections.
- Remove all network components (for example, adapters, clients, and so on):
- Click Start, point to Settings, click Control Panel, and then double-click Network.
- Select any network components listed, and then click Remove.
NOTE: Do not restart the computer if you are prompted to do so.
- Uninstall Dial-Up Networking:
- Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
- On the Windows Setup tab, clear the check box next to the Communications entry.
NOTE: Do not restart the computer if you are prompted to do so.
- Use Registry Editor to locate and remove the following registry key, and then restart the computer:
HKEY_LOCAL_MACHINE\system\currentcontrolset\services\winsock2
- Double-click the AOL icon, let the program rebuild the necessary components, and then restart the computer.
Additional query words:
navigation canceled page could not be displayed
Keywords :
Version : WINDOWS:4.0,4.01,4.01 Service Pack 1,4.01 Service Pack 2,5
Platform : WINDOWS
Issue type : kbprb
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