Error Message: "IEXPLORE.exe Exception: Access Violation (0xc0000005), Address 0x702be865" When Installing Multiple Packages from More Than One CAB File with an OSD File

• Microsoft Internet Explorer version 5 for Windows NT 4.0
• Microsoft Internet Explorer version 5 for Windows 98

SYMPTOMS

When you use the Microsoft Internet Explorer Open Software Description (OSD) code download facility (that uses the Java Package Manager[JPM]) to permanently install java class files onto a user's computer, the user is presented with an Security Warning dialog box for each signed cab file that is downloaded from the Web server. When the user clicks Yes on the Security Warning dialog box for the last cab file that is downloaded, the following error message may be displayed:

An application error has occurred
and an application error log is being generated.

IEXPLORE.exe
Exception: access violation (0xc0000005), Address 0x702be865

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Internet Explorer 5 for Windows NT 4.0 and Microsoft Internet Explorer 5 for Windows 98 that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in Microsoft Internet Explorer 5.

Additional query words:

Keywords :
Version : WINDOWS:5
Platform : WINDOWS
Issue type : kbprb