Error Message: Unable to Find Toolbar Window

ID: Q240367

The information in this article applies to:

Microsoft Internet Explorer version 5 for Windows 95
Microsoft Internet Explorer version 5 for Windows 98
Microsoft Internet Explorer version 5 for Windows NT 4.0

SYMPTOMS

When you attempt to open Windows Explorer or My Computer, after you install Internet Explorer, you may receive the following error message:

Unable to find toolbar window.

CAUSE

This issue can occur if you are running a version of West Group WestCiteLink earlier than 2.1.

RESOLUTION

To resolve this issue, download and install WestCiteLink version 2.1 or later. For information about obtaining the latest version of the WestCiteLink software, please click the link below to visit the West Group Web site:

http://www.westgroup.com

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kberrmsg kburl msiew95 msient msiew98
Version : WINDOWS:5
Platform : WINDOWS
Issue type : kbprb