Problem Accessing HTML Files in an Exchange Public Folder By Using Outlook Web Access

ID: Q242948

The information in this article applies to:

Microsoft Internet Explorer version 5 for Windows NT 4.0
Microsoft Internet Explorer version 5 for Windows 98

SYMPTOMS

When you try to gain access to Hypertext Markup Language (HTML) files that have been placed in a Microsoft Exchange public folder by using Microsoft Outlook Web Access 5.5, Internet Explorer 5 may stop responding (hang). This problem is specific to Internet Explorer 5.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Internet Explorer service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:

Date	Time	Version	Size	File name	Platform
12/17/99	19:10	5.00.2723.3000	1,031,168	Shdocvw.dll	x86

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbenv kbtool msient msiew98
Version : WINDOWS:5
Platform : WINDOWS
Issue type : kbprb