Installing AOL 5 in Windows 95 Causes Problems for Non-AOL DUN Connections

• Microsoft Internet Explorer versions 2.0, 3.0, 3.01, 3.02, 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows 95

SYMPTOMS

After you install America Online (AOL) 5 on a computer running Windows 95 without Dial-Up Networking (DUN) 1.3, you may not be able to browse the Web with non-AOL DUN connections. For example, Internet Explorer may be unable to browse the Web using any Internet service provider (ISP) other than AOL. After you connect to a non-AOL ISP and type a Web address, you may receive the following message:

The page cannot be displayed

RESOLUTION

To resolve this issue, install DUN 1.3. You can download DUN 1.3 from the following Microsoft Web site:

http://www.microsoft.com/windows95/downloads/contents/WURecommended/S_WUNetworking/dun13win95/Default.asp

WORKAROUND

Removing the AOL Dial-Up adapters in Device Manager allows you to connect to the Internet using other DUN connections. However, this removes the ability to connect to AOL. To remove the AOL Dial-Up adapters:

1. Right-click My Computer, and then click Properties.



2. Click the Device Manager tab.



3. Double-click the Network Adapters branch to expand it.



4. Click an AOL adapter, and then click Remove.



5. Repeat step 4 for any additional AOL adapters.



6. Click OK.

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