.pdf File Is Displayed as a Blank Page on Redirects

ID: Q247663

The information in this article applies to:

Microsoft Internet Explorer version 5.01 for Windows NT 4.0

SYMPTOMS

When you attempt to download Adobe Acrobat (.pdf) files in an Internet Explorer frame when a redirect is involved, the data is not loaded into the frame.

CAUSE

This behavior occurs because the client does not close the port after receiving the redirect and before making the new request.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Internet Explorer 5.01 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:

Date	Time	Version	Size	File name	Platform
12/15/1999	02:54 P.M.	5.00.3012.1500	2,352,400	Mshtml.dll	x86

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbtool msient
Version : WINDOWS:5.01
Platform : WINDOWS
Issue type : kbprb