Protected Storage Fails to Start

• Microsoft Internet Explorer version 4.01 Service Pack 1 for Windows NT 4.0
• Microsoft Internet Information Server version 4.0
• Microsoft Site Server version 3.0

SYMPTOMS

After updating from Internet Explorer 4.01 to Internet Explorer 4.01 SP2, you may receive the following error messages in the event viewer:

Event ID: 7000
Source: Service Control Manager
Type: Error
Category: None

The Protected Storage service failed to start due to the following
error: The system cannot find the path specified.

Event ID: 7000
Source: Service Control Manager
Type: Error
Category: None

The Certificate Authority service depends on the Protected Storage
service which failed to start because of the following error:
The system cannot find the path specified.

Event ID: 7000
Source: Service Control Manager
Type: Error
Category: None

The IIS Admin Service depends on the Protected Storage service
which failed to start because of the following error:
The system cannot find the path specified.

Event ID: 7001
Source: Service Control Manager
Type: Error
Category: None

The FTP Publishing Service depends on the IIS Admin Service
service which failed to start because of the following error:
The dependency service does not exist or has been marked for deletion.

Event ID: 7001
Source: Service Control Manager
Type: Error
Category: None

The World Wide Web Publishing Service depends on the IIS Admin
Service which failed to start because of the following error:
The dependency service does not exist or has been marked for deletion.

Event ID: 7001
Source: Service Control Manager
Type: Error
Category: None

The Site Server LDAP Service depends on the IIS Admin Service
service which failed to start because of the following error:
The dependency service or group failed to start.

Event ID: 7001
Source: Service Control Manager
Type: Error
Category: None

The Microsoft NNTP Service depends on the IIS Admin Service service
which failed to start because of the following error: The dependency
service or group failed to start.

Event ID: 7001
Source: Service Control Manager
Type: Error
Category: None

The Microsoft SMTP Service depends on the IIS Admin Service
service which failed to start because of the following error:
The dependency service or group failed to start.

Event ID: 10005
Source: DCOM
Type: Error
Category: None

DCOM got error "The dependency service does not exist or has been
marked for deletion. " attempting to start the service IISADMIN with
arguments "" in order to run the server: {A9E69610-B80D-11D0-B9B9- 00A0C922E750}

CAUSE

After you restart Microsoft Internet Explorer for the second time during setup, the user logged in using an administrator account is different from the one used to start Internet Explorer Setup.

RESOLUTION

Uninstall the service pack and then install Internet Explorer 4.01 SP2 again. Use the same administrator account during setup until Internet Explorer has finished installation.

Additional query words:

Keywords : kbIE401sp1 kbDSupport kbiis400
Version : WINDOWS:4.01 Service Pack 1; winnt:3.0,4.0
Platform : WINDOWS winnt
Issue type : kbprb