Internet Explorer Help Does Not Work on Terminal Server Computer

• Microsoft Internet Explorer version 5 for Windows NT 4.0
• Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, Terminal Server Edition

SYMPTOMS

When you run Internet Explorer on your Windows NT Server, Terminal Server Edition-based computer and press F1 or click the Contents and Index command on the Help menu, you may receive the following error message:

This File can not be opened: IEXPLORE.CHM

CAUSE

This problem can occur if the Hh.exe file is missing.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).
To resolve this problem:

1. Use Registry Editor (Regedt32.exe) to locate the following key in the registry:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Compatibility\Applications




2. Add a registry key named "HH" (without quotation marks). Add the following registry value to this key:

   
      Value Name: flags
      Data Type:  REG_DWORD
      Value:      418 

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbenv kbtool kbui msient
Version : WINDOWS:5; winnt:4.0,4.0 SP4,4.0 SP5
Platform : WINDOWS winnt
Issue type : kbprb