Err Msg: Explorer Caused an Invalid Page Fault in Kernel32.dll

ID: q154092

The information in this article applies to:
  • The Microsoft Network versions 1.2, 1.3, 2.0, 2.5
  • Microsoft Windows 95

SYMPTOMS

When you attempt to connect to MSN, The Microsoft Network, using the Internet And MSN service type, you may receive one of the following error messages:

  • Explorer caused an invalid page fault in module Kernel32.dll.


  • Commgr32 caused an invalid page fault in module Kernel32.dll.


  • Mprexe caused an invalid page fault in module Kernel32.dll.


  • Msgsrv32 caused an invalid page fault in module Kernel32.dll.


  • A TCP/IP problem has occurred. Please check if you have TCP/IP installed and selected for your modem.


  • Msnviewr caused an invalid page fault in module Kernel32.dll.


  • Guide.exe caused an invalid page fault in Kernel32.dll


  • Guide.exe caused an invalid page fault in Mpr.dll


  • Connection could not be established Error 745


After you receive the error message, your computer may stop responding.


CAUSE

This behavior may occur if your password list file is damaged.


RESOLUTION

To resolve this issue, re-create your password list file. To do so, use the following steps:

  1. Click Start, point to Find, and then click Files Or Folders.


  2. In the Named box, type *.pwl, and then click Find Now.


  3. In the list of found files, right-click each file, and then click Delete. Continue until the list of found files is empty.


  4. Close the Find window.


  5. Restart the computer. The password list files are re-created automatically when you log on to Windows 95.


NOTE: If you use Microsoft Windows 95 and have installed Windows 95 Service Pack 1, password list files may remain damaged even after you delete them and they are re-created automatically.

To resolve this issue, download and install the Windows 95 Password List Update. You can obtain this file from the following Microsoft Web site:
http://www.microsoft.com/windows95/downloads/


MORE INFORMATION

Note that the error message stated above can occur when you connect to any site (not just MSN) with Dial-Up Networking if the .pwl file is damaged.

You may also receive this error message when you are using Microsoft Exchange, Microsoft Schedule+, or Microsoft Outlook 97. The resolution in this article also works for these programs.

Additional query words: msnetwork w_money mnyweb win95x

Keywords : kbenv kberrmsg msnconnect kbmsn
Version : WINDOWS:1.2,1.3,2.0,2.5,95
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: July 26, 1999
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