Video Display Problems After You Install Program

ID: q161406

The information in this article applies to:
  • Microsoft Deadly Tide for Windows, version 1.0
  • Microsoft Combat Flight Simulator: WWII Europe Series, version 1.0
  • Microsoft Flight Simulator 2000
  • Microsoft Flight Simulator 98
  • Microsoft Flight Simulator for Windows 95
  • Microsoft GEX, version 1.0
  • Microsoft Golf 1999 Edition, version 1.0
  • Microsoft Golf 1998 Edition, version 1.0
  • Microsoft Golf for Windows, version 3.0
  • Microsoft Hellbender for Windows, version 1.0
  • Microsoft Monster Truck Madness, version 1.0
  • Microsoft NBA Full Court Press for Windows, version 1.0
  • Microsoft Soccer, version 1.0
  • Microsoft Arthur's Brainteasers, version 1.0
  • Microsoft Arthur's Math Carnival, version 1.0
  • Microsoft Arthur's Reading Roundup, version 1.0

SYMPTOMS

When you install one of the programs listed at the beginning of this article, you may experience any of the following symptoms:

  • When you restart the computer after you install the program, your computer may stop responding (hang) during the reboot, or it may start in Safe mode.


  • When you restart the computer, Microsoft Windows 95/98 may start in 16-color VGA mode.


  • When you restart the computer, you see the Windows logo, and then you may see a blank screen.


  • After you restart the computer, you may see a black screen or horizontal lines running across your display, and the computer may stop responding (hang).


CAUSE

This behavior can occur for the following reasons:

  • The driver for your video adapter is incompatible with DirectX.


  • When you install the program, your video color palette is set to High Color (16 bit), and your video resolution is set to 1024 X 768.



RESOLUTION

To resolve this issue:

  1. If you can start Windows, proceed to step 2. If you cannot start Windows, use the appropriate method for your version of Microsoft Windows to restart your computer in Safe mode.


    2. Microsoft Windows 95

    1. Turn off the computer, wait ten seconds, and then turn it on.


    2. When you see the "Starting Windows 95" message, press the F8 key.


    3. On the Startup menu, select Safe Mode, and then press ENTER.


    4. When Windows starts in Safe mode, click OK.


    Microsoft Windows 98

    1. Turn off the computer, wait ten seconds, and then turn it on.


    2. When the computer finishes the power on self test (POST), press and hold down CTRL until you see the Windows Startup menu.


    3. On the Startup menu, select Safe Mode, and then press ENTER.


    4. When Windows starts in Safe mode, click OK.


  2. Change the video driver to the Standard Video Adapter (VGA) driver. To do this, use the appropriate method for your version of Windows.


    3. Windows 95 retail or OEM Service Release 2 (OSR-2)

    1. Click Start, point to Settings, and then click Control Panel.


    2. Double-click Display.


    3. On the Settings tab, click Change Display Type (retail) or Advanced Properties (OSR-2).


    4. Under Adapter Type, note the name of your current video driver, and then click Change (retail), or on the Adapter tab, note the name of your current video driver, and then click Change (OSR-2).


    5. Click Show All Devices.


    6. In the Manufacturers box, click (Standard Display Types).


    7. In the Models box, click Standard Display Adapter (VGA), and then click OK.


    8. Click Close, and then click Close again.


    9. When you are prompted to restart the computer, click Yes.


    Windows 98

    1. Click Start, point to Settings, and then click Control Panel.


    2. Double-click Display.


    3. On the Settings tab, click Advanced.


    4. On the Adapter tab, note the name of your current video driver, and then click Change.


    5. Click Next, click "Display a list of all the drivers in a specific location, so you can select the driver you want," and then click Next.


    6. Click Show All Devices.


    7. In the Manufacturers box, click (Standard Display Types).


    8. In the Models box, click Standard Display Adapter (VGA), and then click OK.


    9. Click Next three times, and then click Finish.


    10. Click Close, and then click Close again.


    11. When you are prompted to restart the computer, click Yes.


  3. When Windows restarts in Normal mode, repeat step 2 to change the video driver back to the original video driver, and then restart the computer.


  4. Contact your hardware manufacturer to inquire about how to obtain and install the latest DirectX-compatible version of the driver for your video adapter.


    5. For information about how to contact your hardware manufacturer, please query in the Knowledge Base for one or more of the following articles:
    Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

    Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

    Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


MORE INFORMATION

For additional information about how to resolve this issue with an ATI Graphics Pro Mach 64 PCI display adapter, click the article number below to view the article in the Microsoft Knowledge Base:

Q161405 Black Screen or Green Vertical Lines with ATI Card
For additional information about how to obtain the latest version of DirectX, click the article number below to view the article in the Microsoft Knowledge Base:
Q179113 How to Download and Install DirectX

Additional query words: 1.00 3.00 direct-x fs95 flightsim fltsim flt sim mtm vertical crash freeze troubleshooting ts

Keywords : kbdisplay kbenv kbtlc kbimu
Version : WINDOWS:1.0,3.0
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: October 8, 1999
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