Frequently Asked Questions About Mail Migration on MSN

ID: q176276

The information in this article applies to:
  • The Microsoft Network version 2.5
  • Microsoft Internet Mail and News version 1.0 for Windows 95
  • Microsoft Outlook Express version 4.0 for Windows 95
This article lists frequently asked questions about mail migration on MSN, The Microsoft Network.

SUMMARY

  1. Q: What is mail migration?

    A: Mail migration is the process of configuring your MSN e-mail account to use an Internet based e-mail client that uses Post Office Protocol (POP3) and Simple Mail Transport Protocol (SMTP) e-mail servers. These e-mail servers are faster and more reliable, and support Multipurpose Internet Mail Extensions (MIME) encoded file attachments, so it is easier to send and receive documents over the Internet.


  2. Q: How do I know if my MSN e-mail account has already been migrated?

    A: To verify that your MSN e-mail account has already been migrated, use the following steps:
    1. Click Start, point to Find, and then click People.


    2. In the Look In box, click MSN.


    3. In the Name box, type your first and last name, and then click Find Now.


    4. If the MSN Sign-In screen appears, click Connect. If your e-mail address is listed as <Member_ID>@email.msn.com, your MSN e-mail account has already been migrated.




  3. Q: Why did my e-mail address change to <Member_ID>@email.msn.com?

    A: After mail migration, your e-mail address has not changed. You may continue to use <Member_ID>@msn.com as your e-mail address. However, when you use <Member_ID>@email.msn.com as your e-mail address, your e-mail messages travel more quickly over the Internet and are often received in less time.


  4. Q: How can I migrate my MSN e-mail account?
    A: To migrate your MSN e-mail account, you can use any of the following methods for your version of Windows:

    Microsoft Windows 95
    --------------------


    If you are using Windows 95, you can use any of the following methods to migrate your MSN e-mail account:

    Method 1
    --------


    The first time you connect to MSN after you install MSN 2.5, you are prompted to use Microsoft Internet Mail. Click the Use Internet Mail link to migrate your MSN e-mail account.

    Method 2
    --------


    Navigate to the following Web page on MSN
    http://setup.msn.com/membersonly/config/default.asp
    follow the instructions to automatically migrate and configure your MSN e-mail account.

    Method 3
    --------

    If you are temporarily unable to connect to MSN, use the following steps to migrate your MSN e-mail account:
    1. Insert the MSN CD-ROM into the CD-ROM drive. If the Auto Insert Notification option is turned on, close the Welcome To MSN window that opens on the desktop.


    2. Double-click My Computer.


    3. Right-click the MSN (CD-ROM drive) icon, and then click Explore.


    4. Double-click the Msnsetup folder.


    5. Double-click the Compnts folder.


    6. Double-click the Coreui.exe file. Follow the instructions on the screen, and accept all default settings.


    7. Close all open windows, and then restart the computer.


    Microsoft Windows 98
    --------------------

    If you are using Windows 98, install the version of MSN provided with Windows 98 to migrate your MSN e-mail account.


  5. Q: I've installed MSN 2.5, and signed up for a new MSN account. Do I still need to migrate my MSN e-mail account?

    A: No, because all new MSN members automatically have their MSN e-mail accounts configured to use Internet Mail.


  6. Q: I've downloaded Microsoft Internet Explorer 4.0, and am unable to send or receive e-mail using Microsoft Outlook Express. How can I send and receive e-mail using Outlook Express?

    A: To send and receive e-mail using Outlook Express you must have the newest version of MSN, version 2.5.

    For more information, please see the following article in the Microsoft Knowledge Base:
    Q174810 Can I Use Outlook Express Without Upgrading to MSN 2.5?


  7. Q: Why can't I switch back to Microsoft Exchange (Inbox) or Microsoft Outlook after migrating to Internet Mail?

    A: After you migrate to Internet Mail, your MSN e-mail account is moved to the new POP3 e-mail servers. Past e-mail configurations using Microsoft Exchange (Inbox) or Outlook attempt to access your MSN e-mail account on the old MAPI servers. Since your MSN e-mail account no longer exists on the MAPI servers, you are unable to send or receive e-mail.

    NOTE: To use Outlook 97 after mail migration, you must install the Internet Mail Enhancement Patch (IMEP).

    For more information about how to use MSN with Outlook 97, please see the following article in the Microsoft Knowledge Base:
    Q174062 Internet Mail Enhancement Patch Needed to Use Outlook 97 w/MSN
    For more information about how to use MSN with Outlook 98, please see the following article in Microsoft Knowledge Base:
    Q184345 How to Configure Outlook 98 for Use with MSN 2.5



MORE INFORMATION

For more information about how to configure Internet Mail and Outlook Express for MSN, please see the following articles in the Microsoft Knowledge Base:

Q173439 How to Configure Internet Mail for The Microsoft Network
Q173952 How to Configure Microsoft Outlook Express to Work with MSN
For more information about using SMTP and POP3 mail servers with MSN 2.0, please see the following article in the Microsoft Knowledge Base:
Q171702 MSN Prompts for SMTP and POP3 Mail Servers

Additional query words: 1.00 4.00 msnetwork winnt inetmailw95 outexw95

Keywords : msnmail kbmsn
Version : WINDOWS:1.0,2.5,4.0
Platform : WINDOWS
Issue type : kbinfo


Last Reviewed: October 6, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.