XFOR: Virtual Server Is No Longer Viewable Through MMC

ID: q193921

The information in this article applies to:

Microsoft Commercial Internet System version 2.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

After you upgrade to Windows NT 4.0 Service Pack 4 (SP4) and view the Operators tab on an SMTP, IMAP, or POP3 virtual server, the virtual server is no longer viewable through Microsoft Management Console (MMC), even by the administrator.

CAUSE

A change in the Internet Information Server (IIS) ADSI provider for the metabase causes this problem. When the SMTP, IMAP, or POP3 snap-ins save the metabase ACL for the Operators tab, a bad ACL (that does not include the administrator on the local computer) is written to the metabase. No error is returned by the ADSI provider, therefore the snap-ins commit the change to the metabase.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

NOTE: The fix that is needed to resolve this problem if you are running Microsoft Commercial Internet System 2.0 on a DEC Alpha computer is missing from the Windows NT 4.0 Service Pack 4 CD-ROM. For information about how to obtain the fix, please see the following article in the Microsoft Knowledge Base:

Q197514 Msmtpsnp.dll File Is Missing From Windows NT 4.0 SP4 CD-ROM

WORKAROUND

To work around this problem, restore the metabase.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Commercial Internet System version 2.0. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: mcis hotfix hot fix qfe quick engineering patch

Keywords : NT4SP4Fix
Version : winnt:2.0,4.0
Platform : winnt
Issue type : kbbug