Outlook Express 4 May Not Run After Uninstalling Internet Explorer 5

ID: q220610

The information in this article applies to:

Microsoft Outlook Express version 5 for Windows 98
Microsoft Windows 98

SYMPTOMS

When you start Outlook Express 4.0 after uninstalling Internet Explorer 5, you may receive the following error message:

Unable to start the program. One of the required components maybe busy or missing. Please check your installation and try again.

Uninstalling and reinstalling Outlook Express 4.0 does not solve the problem.

CAUSE

This behavior can occur if the Outlook Express 5 version of Inetcomm.dll is still in the Windows\System folder.

RESOLUTION

To resolve this issue, use the System File Checker tool to extract a new copy of the Inetcomm.dll file from the Windows 98 CD-ROM to the Windows\System folder.

For information about how to extract files, please see the following article in the Microsoft Knowledge Base:

Q129605 How to Extract Original Compressed Windows Files

Additional query words:

Keywords : kberrmsg win98 outex98
Version : WINDOWS:5
Platform : WINDOWS
Issue type : kbprb