Cannot Change the Default MSN E-mail Program to Outlook 97

ID: q176064

The information in this article applies to:
  • The Microsoft Network versions 2.5, 2.51, 2.52, 2.6, 5.0
  • Microsoft Outlook 97

SYMPTOMS

When you set your default e-mail program as Microsoft Outlook on the Programs tab in the Internet Properties dialog box, Microsoft Outlook Express may continue to open when you attempt to send or receive e-mail on MSN, The Microsoft Network.


CAUSE

Outlook Express may still be set as the default MSN e-mail program.


RESOLUTION

To set Outlook 97 as the default MSN e-mail program, follow these steps:

  1. Sign in to MSN.


  2. Connect to the following MSN Web site: http://memberservices.msn.com/supportandhelp/msnfaqs/faq/mail/Ol97/OL9702.htm
    or go to the following links to download the IMEP directly:
    http://fdl.msn.com/public/setup/components/outlimep.exe

    http://fdl.msn.com/public/setup/components/setimep.exe


  3. Follow the instructions on the screen to install and configure the Internet Mail Enhancement Pack (IMEP) for Outlook 97.


  4. Complete all the steps listed on this Web site.



MORE INFORMATION

For more information about installing the Internet Mail Enhancement Patch, see the following article in the Microsoft Knowledge Base:

Q174062 Internet Mail Enhancement Patch Needed to Use OL 97 With MSN


WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).


This issue can also occur if the Windows registry contains incorrect information. To resolve this issue follow these steps.

To set Microsoft Outlook 97 as the default MSN e-mail program, use Registry Editor to locate the Client value setting in the following registry key:


HKEY_CURRENT_USER\Software\Microsoft\MSN\Mail

Change the Client value setting to Microsoft Outlook.

Additional query words: msnet msnetwork microsoft-net imep outexw95

Keywords : kbenv msnmail kbmsn
Version : WINDOWS:2.5,2.51,2.52,2.6,5.0,97
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: October 6, 1999
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