PRB: Sample Gateway Fails to Start and Reports Event Id 7023 in System Event Log

ID: Q198911

The information in this article applies to:

Exchange Development Kit (EDK), versions 4.0, 5.0, 5.5

SYMPTOMS

The sample gateway may fail to start with this error:

Could not start he SampleGateway service on \\Servername. Error 2140: An internal Windows NT error occurred

You may be able to start the service, but when you attempt to stop the service you might receive the following error message:

Could not stop the SampleGateway service on \\Servername.
Error 2184: The service has not been started

You will also receive an event ID 7023 in the System event log with the following description:

The SampleGateway service terminated with the following error: The security account database contains an internal inconsistency

CAUSE

This is caused by the Options tab for the sample gateway not being configured prior to starting the service.

RESOLUTION

To configure the sample gateway, run the Exchange administrator program (\exchsrvr\bin\admin.exe). From the Site menu, select Configurations, and click Connections. Select the sample gateway and double-click it. View the Options tab and configure the following fields:

FIELD NAME DATA

Address Type EDK

System Administrator Display Name A valid Exchange recipient

System Administrator E-mail address Email for the above recipient

Inbound Converter SAMPLEGW.INBOUND

Outbound Converter SAMPLEGW.OUTBOUND

In Directory Complete path to existing directory

Out Directory Complete path to existing directory

The other fields will be filled with default information that does not need to be changed.

Additional query words: kbDSupport kbEDK kbXchge kbMsg kbEDK500 kbEDK550 kbGrpMsg

Keywords : kbEDK kbXchge kbMsg kbEDK500 kbEDK550 kbGrpMsg
Version : WINDOWS:4.0,5.0,5.5
Platform : WINDOWS
Issue type : kbprb