PROFS: Duplicate Messages Delivered to PROFS Users

ID: Q107091

The information in this article applies to:

Microsoft Mail Gateway to IBM PROFS and OfficeVision, version 3.0

SYMPTOMS

PROFS users sometimes find duplicates in their inboxes of mail messages that originate from a Microsoft Mail for PC Networks user and are transferred through Microsoft Mail Gateway to PROFS.

CAUSE

As part of its message processing, the PROFS Gateway creates temporary files that contain a copy of the original mail message and attachments. If the Gateway crashes while PROFS is processing a mail message, PROFS uses a temporary file to re-process the message when operations resume.

If the original message is properly delivered but the Gateway crashes or halts before the temporary files are deleted, PROFS still re-processes and re-delivers the message when operations resume, causing a duplicate.

WORKAROUND

This is a normal Gateway safeguard against lost mail. Delete the duplicate message.

Additional query words: 3.00 3.0

Keywords :
Version : :3.0
Platform :
Issue type :