PROFS: Err Msg: IN_FORM ID Gets Out of Sequence Error

• Microsoft Mail Gateway to IBM PROFS and OfficeVision Host Access, version 3.4

SYMPTOMS

In version 3.4 of the Microsoft Mail Gateway to IBM PROFS and OfficeVision Host Access, if two Free/Busy distributions from the same postoffice are in the Calendar Service Machine (MS-CSM) reader, the second distribution is usually rejected back to the LAN. The following error message is displayed:

OUT of Sequence Error

CAUSE

If Free/Busy updates are scheduled on the LAN in 15 minute intervals and there is heavy traffic, then two distributions may be queued for the host on any given upload. This may also happen if the gateway is halted for ANY reason. When the MS-CSM machine sends the distributions to the MS-CAL machine, MS-CAL cannot return confirmation of the first distribution before processing the second. The following error message is displayed:

OUT of Sequence Error

RESOLUTION

The resolutions are as follows:

1. Schedule LAN distributions at intervals of 30 minutes or more.



2. Direct the customer to a Microsoft Mail for PC Networks Gateway Support Professional.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Mail Gateway to IBM PROFS and OfficeVision Host Access version 3.4.

Additional query words: 3.40 ErrMsg

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Issue type : kbprb