PC Win: Err Msg: Unable to Access Server Files

ID: Q112212

The information in this article applies to:

Microsoft Mail for Windows, versions 3.0, 3.0b, 3.2

SYMPTOMS

In versions 3.0, 3.0b, and 3.2 of Microsoft Mail for Windows, when you access user details (by choosing the Address button, selecting an address, and then choosing Details), the following error message may be displayed:

Unable to access server files

This error can also occur when you try to add an address to the personal address book (PAB) and also when Alias.tpl is locked open.

CAUSE

The TPL subdirectory or the ADMIN.INF file is missing or invalid. This error can also occur if the extended information file (XXXXXXXX.INF) corresponding to an external postoffice is missing.

RESOLUTION

If either the TPL subdirectory or the ADMIN.INF file is missing, restore it from a copy or a backup.

To find out if the information in the .INF file is invalid, convert the .INF file to a text file using steps 1 and 2 on page 155 of the Microsoft Mail for PC Networks version 3.2 "Administrator's Guide." Compare each record in this text file for the exact number of fields that match the corresponding .TPL file.

Additional query words: 3.00 3.00b 3.20 inf maildata template

Keywords :
Version : WINDOWS:3.0,3.0b,3.2
Platform : WINDOWS
Issue type : kbprb