PC Ext: External 3.2 Decrements Retry Count

ID: Q113119

The information in this article applies to:

Microsoft Mail for PC Networks, version 3.2

SYMPTOMS

In the External Mail program included with version 3.2 of Microsoft Mail for PC Networks, any of the following modem return codes decrement the mail retry counter:

3 - NO CARRIER
4 - ERROR
6 - NO DIALTONE
7 - BUSY
8 - NO ANSWER

A new return code, 9 - DIAL_REJECT, has been implemented that does not decrement the reject counter when it is returned by the modem script. If this code is returned, the External Mail program will continue trying to send the message until the useful life of the message has been exceeded.

CAUSE

In versions of Mail earlier than 3.2, a return code of 3, 4, 6, or 7 decrements the retry counter, while 8 does not.

RESOLUTION

Modify the modem script to use return code 9, and therefore not decrement the counter. For example, if one of the External Mail programs in the Mail system is often busy, make the following change to ensure that mail is not rejected unnecessarily. (The following example is taken from the HAYES24.MDM script; this modification is similar in all scripts.)

Change the following


   else if (response = "7^M")

             {
             display ">>> BUSY <<<"
             $ret = 7             ; busy
             }

to:


   else if {response = "7^M"}

             {
             display ">>> BUSY <<<"
             $ret = 9
             }

Additional query words: 3.20

Keywords :
Version : WINDOWS:3.2
Platform : WINDOWS
Issue type :