PC Ext: EXTERNAL.EXE Creates No Remote Client SENT.LOG Entry

ID: Q117677

The information in this article applies to:

Microsoft Mail for PC Networks, version 3.2

SYMPTOMS

After a remote client user REQUEST ONLY dials the postoffice and receives mail, EXTERNAL.EXE includes no record of the transfer in the postoffice's SENT.LOG.

STATUS

Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail for PC Networks. This problem was corrected in version 3.2a (which includes EXTERNAL.EXE version 3.2.9).

For information on obtaining this update, query on the following word in the Microsoft Knowledge Base:

mailupd

There is also a newer version of EXTERNAL.EXE, which is available from the Microsoft Software Library (MSL). You can find EXTUPD.EXE, a self-extracting file, on the following services:

Microsoft's World Wide Web Site on the Internet
On the www.microsoft.com home page, click the Support icon.
Click Knowledge Base, and select the product.
Enter kbfile EXTUPD.EXE, and click GO!
Open the article, and click the button to download the file.

Internet (anonymous FTP)
ftp ftp.microsoft.com
Change to the Softlib/Mslfiles folder.
Get EXTUPD.EXE

The Microsoft Network
On the Edit menu, click Go To, and then click Other Location.
Type mssupport.
Double-click the MS Software Library icon.
Find the appropriate product area.
Locate and Download EXTUPD.EXE.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

Q119591 How to Obtain Microsoft Support Files from Online Services

Additional query words: 3.20

Keywords :
Version : WINDOWS:3.2
Platform : WINDOWS
Issue type :