PC DirSync: No Requestor Updates to Send

ID: Q119452

The information in this article applies to:

Microsoft Mail for PC Networks, version 3.2

SYMPTOMS

During the T1 phase of directory synchronization (Dir-Sync), the requestor may not send any updates to the Dir-Sync server, even though address changes have occurred at the postoffice.

The DIRSYNC.LOG file on that postoffice may contain the following status at T1 time, indicating that all transactions at the postoffice are being ignored:

No requestor updates to send

CAUSE

The ReqSync number in the REQCONF.GLB file on the postoffice may be higher than the transaction number in the REQTRANS.GLB file. You can use the LISTQ utility to determine the transaction number and you can use the LISTDS utility to determine the ReqSync number. Both the LISTQ utility and the LISTDS utility are included in the "Directory Synchronization (Dir-Sync)" document.

You can obtain this document from the following sources:

Microsoft's World Wide Web Site on the Internet

The Internet (Microsoft anonymous ftp server)

The Microsoft Network (MSN)

Microsoft Product Support Services

The following self-extracting file is available for download from the Microsoft Software Library: Wa0725.exe

This document has also been posted to the following Internet location:

WA0725.exe

For more information about how to obtain this document please see the following article in the Microsoft Knowledge Base:

Q96060 PC DirSync: Directory Synchronization (Dir-Sync)

RESOLUTION

Case 1: Problems with Non-Dir-Sync Server Requestors

If this problem occurs on a postoffice that is not the Dir-Sync server:

Start the Mail Administrator program (ADMIN.EXE) and select Config, Dir- Sync, Requestor, Export.

Run the LISTQ utility to dump the contents of the REQTRANS.GLB file and determine the transaction number (sync number) for the last transaction.

Run the LISTDS utility to display the contents of the REQCONF.GLB file on the Dir-Sync server. Determine the ReqSync number.

Transactions in REQTRANS.GLB that have a transaction number less than the ReqSync number noted in step 3 will be ignored. The transaction number in REQTRANS.GLB can be increased by repeatedly performing a Config, Dir- Sync, Requestor, Export. Doing repeated exports may not be feasible if the ReqSync number determined in step 3 is very high. In this case, use the RESYNC.GLB as follows:
1. Use the IMPORT utility with the -S option to create a RESYNC.GLB file on the Dir-Sync server postoffice.
2. Copy the RESYNC.GLB file to the problem postoffice and run IMPORT with -Q option. RESYNC.GLB is a generic file that can be applied to any requestor.
When you run IMPORT to process the RESYNC.GLB file, the REQSYNC, SRVSYNC, and IMPORTSYNC options in the REQCONF.GLB file are updated with the sync numbers in the header transaction in the RESYNC.GLB file. REQTRANS.GLB is also updated with the last confirmed sync number transaction.

The administrator at the requestor postoffice should use RESYNC.GLB before adding any transactions at the postoffice. If transactions have already been added, they should be re-added because RESYNC.GLB will change the ReqSync number in the REQCONF.GLB. As a result, transactions in REQTRANS.GLB that have a lower number than ReqSync will be ignored.

If using RESYNC.GLB does not resolve the problem, you can resolve the situation by performing a Dir-Sync reset for that requestor postoffice as follows:

On the server postoffice, run the Mail Administrator program. Select Config, Dir-Sync, Server, Requestors and delete and re-add the requestor record.

On the requestor postoffice, run the LISTDS utility as follows: listds admin -ppassword -ddrive -r -z

Create a zero-byte REQTRANS.GLB file in the GLB subdirectory of the postoffice. You can use the TYPE NUL>REQTRANS.GLB command to create a zero-byte file.

Run the Mail Administrator program. Select Config, Dir-Sync, Requestor, Types and reset the types of names propagated. Select Config, Dir-Sync, Requestor, Export to re-export the address list.

Case 2: Problems with the Dir-Sync Server Requestor

When this problem occurs on the Dir-Sync server postoffice:

From the Mail Administrator program, select Config, Dir-Sync, Requestor, Export.

Run the LISTQ utility to dump the contents of the REQTRANS.GLB file and determine the transaction number (sync number) for the last transaction.

Run the LISTDS utility to display the contents of the REQCONF.GLB file on the Dir-Sync server. Determine the ReqSync number.

Transactions in REQTRANS.GLB that have a transaction number less than the ReqSync number noted in step 3 will be ignored. The transaction number in REQTRANS.GLB can be increased by repeatedly performing a Config, Dir- Sync, Requestor, Export.

Doing repeated exports may not be feasible if the ReqSync number determined in step 3 is very high. If this is the case, you should call Microsoft Product Support Services and send in you REQCONF.GLB and SRVCONF.GLB files to have the files reset.

MORE INFORMATION

REQTRANS.GLB is the directory synchronization transaction file that contains the transactions on that postoffice. Each transaction has a transaction number or sync number associated with it.

Additional query words: 3.20 admin

Keywords :
Version : WINDOWS:3.2
Platform : WINDOWS
Issue type :