PC Ext: Err Msg: Mail Was Received...Addressed to Unknown...

ID: Q131116

The information in this article applies to:
  • Microsoft Mail for PC Networks, version 3.2

SYMPTOMS

When you send a mail message on one postoffice to a new user on another postoffice, the mail message is returned with the following error:

[002] Mail was received that was addressed to unknown address
This error occurs when you address the mail from either the Global Address List (GAL) or the Network List.


CAUSE

The problem may be due to mail being sent to a new external user before the External program has a chance to poll the postoffice for address list and network information updates.


RESOLUTION

Adjust the IntervalUpdate parameter in the EXTERNAL.INI or command line:

  1. Wait for the IntervalUpdate period to expire and try again. The default is five minutes; however, another period may be specified on the command line or the EXTERNAL.INI file.


  2. Verify that the IntervalUpdate period is not set to zero. This will prevent updates from occurring. If this parameter is necessary, then follow step 3.


  3. Exit and restart the External program. This will force External to reload the network lists into memory.


Additional query words: 3.20

Keywords : MailPCExt
Version : WINDOWS:3.2
Platform : WINDOWS
Issue type :


Last Reviewed: November 6, 1999
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