PC WRmt: Possible Misdirected Mail When Upgrading Address List

ID: Q136046

The information in this article applies to:

Microsoft Mail Remote for Windows, version 3.2

SYMPTOMS

If you select to update your address lists with Remote Mail for Windows, and messages are still in the Outbox, it is possible that those messages will be misdirected.

CAUSE

When a message is composed, there is a pointer associated with the address that is referred in the ADMIN.NME and GAL.NME files. When you update the address list, it overwrites this entry and offsets the old address with the new entry. Depending upon the changes made in the address list, this action can effect the pointers to addresses of messages waiting for transmission in the Outbox.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:


   File Name     Version
   -----------------------
   Msrmt.dll     3.02.4013
   Msrmtcn.dll   3.02.4013
   Msrmtsu.dll   3.02.4013
   Msrmttr.dll   3.02.4013
   Msrmtui.dll   3.02.4013

This hotfix has been posted to the following Internet location as Remcy2k.exe:

ftp://ftp.microsoft.com/bussys/mail/pcmail-public/All-Y2K/

WORKAROUND

Do not have messages in the Outbox when you select Update, Address List.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Mail Remote for Windows version 3.2

Additional query words: 3.20 Remote Address List Pointer

Keywords : MailPCWRmt
Version : WINDOWS:3.2
Platform : WINDOWS
Issue type : kbbug