PC DirSync: IMPORT -S Hangs Computer During Dir-Sync

ID: Q148770

The information in this article applies to:

Microsoft Mail for PC Networks, version 3.5

SYMPTOMS

When IMPORT -S is run on an MS-DOS based-computer, the system may hang if the templates that Import is trying to process are larger than usual (that is 50-150 lines). On a computer other than MS-DOS, such as Microsoft Windows NT, IMPORT -S may cause a General Protection (GP) Fault.

Also, if a Requestor Import response is being generated during the Directory Synchronization (Dir-Sync) cycle, the same symptoms may occur during the SRVMAIN process. That is, the computer running DISPATCH.EXE may hang or GP Fault.

CAUSE

The buffer used to store the template information read from the ADMIN.TPL file is not large enough. There is no allowance for the extra spaces being inserted to separate the template fields. The problem can occur when more requestors are added to the Dir-Sync Server (DSS), and those requestors try to get a full Import, including templates. In this case, SRVMAIN -T will hang an MS-DOS computer.

This issue also affects ADMIN.EXE, SRVMAIN.EXE, and REQMAIN.EXE.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:


   File Name     Version
   ---------------------
   Admin.exe     3.5.22
   Import.exe    3.5.22
   Reqmain.exe   3.5.22
   Srvmain.exe   3.5.22

The Administrator program hotfix has been posted to the following Internet location as Admy2k.exe:

ftp://ftp.microsoft.com/bussys/mail/pcmail-public/All-Y2K/

The directory synchronization (dirsync) hotfix has been posted to the above Internet location as Dirsy2k.exe.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Mail for PC Networks version 3.5.

MORE INFORMATION

An allowance for extra spaces between template fields has been added to IMPORT.EXE. This will allow up to 256 template fields.

Additional query words: 3.50 post35fix

Keywords : MailPCDirSync MailPCAdm
Version : WINDOWS:3.5
Platform : WINDOWS
Issue type : kbbug