Greeting and Disconnect Problems Using Microsoft Phone

ID: Q149553

The information in this article applies to:
  • Microsoft Phone, version 1.0

SYMPTOMS

When you are using the Microsoft Phone software, you may experience one or more of the following symptoms:

  • Incoming calls are answered, but no greetings are heard.


  • Hangups at the remote end are not detected.


  • Hanging up by clicking Hang Up does not work.



CAUSE

These symptoms can occur if the wrong modem driver is installed.


RESOLUTION

Install the correct modem driver. To do so, follow these steps:

  1. In Control Panel, double-click Modems.


  2. Click the current modem, and then click Remove.


  3. Click Add, and then let Windows 95 detect the modem.


If Windows 95 detects the modem but installs the same driver, remove the driver and add the modem manually.

Additional query words: 1.00

Keywords : win95 wincomm msphone1
Version : :1.0
Platform : WINDOWS
Issue type :


Last Reviewed: October 28, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.