MDG: Random Error "Sign on ID or Password Incorrect"

ID: Q173787

The information in this article applies to:

Microsoft Mail Remote for Windows, version 3.2

SYMPTOMS

Mail Remote for Windows users receive the following error when attempting to connect to their postoffice for transmitting mail:

Postoffice has not accepted mail item.
Sign-on ID or password is incorrect.

However, the postoffice password has not been changed and a new init-disk has no affect.

CAUSE

The External instance(s) in the INI file for the modem(s) do not include a path statement to the postoffice. Therefore, the MTA service a remote user connects with does not recognize the sign-on ID or password as an existing postoffice. When the error message occurs randomly and there are multiple instances servicing Mail Remote users and the modems are in a phone number "Hunt group," the instances must be the identical.

RESOLUTION

To resolve this problem, include the path information to the postoffice in the INI file instance section.

Additional query words:

Keywords :
Version : WINDOWS:3.2
Platform : WINDOWS
Issue type : kbprb