MDG: Mac Mail Security Violation Error

ID: Q175696

The information in this article applies to:

Microsoft Mail for the Macintosh, version 3.5

SYMPTOMS

The MacMail client for Microsoft Mail PC Networks displays the following errors when you log on or send new mail.

When logging on to Mail:

Cannot perform any logging to designated files/folders for this session.

When sending new message:

Security Violation: Attempt to Access Modified database file

-or-

Error in Saving Mail

However, the message is successfully delivered.

CAUSE

This problem is because the user has enabled Sent Folder Log under the File, Set Logs for > Sent Messages, and this folder has become corrupted.

RESOLUTION

To resolve this problem, identify the user's hex number using Listuser or similar tool. Find the Hex# directory that matches the user's hex#. Make backup copy of the Fodlers\Loc\hex# directory before proceeding.

Option One

Restore from backup the user's entire private folder subdirectory (Folders\Loc\Hex), in which case all information placed in any folder since the last backup will be lost.

Option Two

Restore only the corrupted folder file and run FIXIDX to rebuild the index file, in which case you will lose only the information placed in the corrupted folder since the last backup.

Option Three

Recover the folders from both the backup and the production postoffice by using the following procedure:

Restore a backup of the entire mail database to a different location on the server or to a local hard disk.

Run the MS-DOS Mail client against the backup postoffice. Log on to the affected user's mailbox.
1. Archive all the user's folders by selecting Options, Folders, Folders, Archive.
2. In the case of only one folder being corrupted, archive this one from the backup. All the others can be archived from the production postoffice.

On the production postoffice, reset the user's folders with the Administrator program, Local-Admin, Folders, Reset, Select the user. This will create a new *.idx file and all existing FLD files will be renamed BAK.

With the MS-DOS Mail client on the production postoffice, the archived folders can now be de-archived by going to Options, Folders, Folders, De- Archive.

If there is no backup, follow steps above except for step 1 and part of step 2. Instead, use the MS-DOS Mail client on the production postoffice, archive all folders except the corrupted folder, and then proceed with the remaining steps.

MORE INFORMATION

When you troubleshoot with the MS-DOS client, the result is the following message:

Notice 114 Illegal Folder Access

Additional query words:

Keywords :
Version : :3.5
Platform : MACINTOSH
Issue type : kbprb