PC Ext: Some *SPECIAL Messages Cause WinNT & OS/2 MMTAs to Fail

ID: Q194600

The information in this article applies to:

Microsoft Mail for PC Networks, versions 3.2, 3.5

SYMPTOMS

The OS/2 multitasking message transfer agent (MMTA) stops responding (hangs) with SYS 3175 memory allocation errors when the External program processes *SPECIAL messages.

The Windows NT MMTA hangs with a General Protection Fault on Async.ovl. An OS/2 program caused a protection violation.

At this point, the OS/2 and the Windows NT MMTA stops processing mail, and continue to produce errors even after re-starting.

The MS-DOS version of the External program does not produce the error.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:


   File Name      Version
   ----------------------
   External.exe   3.5.24

This hotfix has been posted to the following Internet location as Exty2k.exe:

ftp://ftp.microsoft.com/bussys/mail/pcmail-public/All-Y2K/

STATUS

Microsoft has confirmed this to be a problem in Microsoft Mail for PC Networks versions 3.2 and 3.5.

Additional query words:

Keywords : MailPCExt
Version : WINDOWS:3.2,3.5
Platform : WINDOWS
Issue type : kbbug