PC DirSync: Import Hangs when Processing Srvtrans.glb

ID: Q194819

The information in this article applies to:

Microsoft Mail for PC Networks, versions 3.2, 3.2a, 3.5

SYMPTOMS

Import stops responding (hangs) when processing Srvtrans.glb on all requestors. MS-DOS Import displays the following error message:

Memory allocation error. Cannot load command, system halted.

If you use the Import.exe program with Windows NT (using the bound version), the following error message will be displayed instead:

An OS/2 program caused a protection violation. The program will be Terminated.

If you are using the OS/2 version under OS/2, a Trap D error will occur.

CAUSE

Improperly formatted modify transactions caused memory to become corrupt and return the above errors.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:


   File Name    Version
   --------------------
   Import.exe   3.5.30

This hotfix has been posted to the following Internet location as Dirsy2k.exe:

ftp://ftp.microsoft.com/bussys/mail/pcmail-public/All-Y2K/

STATUS

Microsoft has confirmed this to be a problem in Microsoft Mail for PC Networks versions 3.2, 3.2a, and 3.5.

MORE INFORMATION

Import.exe was changed to ignore these improperly formatted transactions and return "Transaction has no effect" to the screen and the Dirsync.log file.

Additional query words:

Keywords : MailPCDirSync MailGWFDirSync
Version : WINDOWS:3.2,3.2a,3.5
Platform : WINDOWS
Issue type : kbbug