The information in this article applies to:
SYMPTOMSIf you follow the directions on the MAPI technical reference disk (included with Microsoft Mail for Windows versions 3.0, 3.0b and 3.2) to create and use HELPREQ.EXE, you may receive the following error after you try to send a help request to yourself:
CAUSE
HELPREQ.EXE does not deliver the help request correctly because the code in
the HELPREQ.C F ProcessHelpRequest section interchanges the recipient name
and the recipient address values. It doesn't work when you send Mail to an
address such as /network/postoffice/johndoe. It does work correctly when
you send Mail to a resolved name (such as John Doe), contrary to what is
listed on page 40 of the Microsoft Mail 3.0 "Technical Reference."
STATUSMicrosoft has confirmed this to be a problem in Microsoft Mail for Windows versions 3.0, 3.0b, and 3.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. RESOLUTIONYou can resolve this problem by interchanging the values for "recip.lpszName" and "recip.lpszAddress" in the following section of code in HELPREQ.C. The value assignments shown below are correct. Partial Section of Code for HELPREQ.C
Additional query words: 3.00 3.00b 3.20 ErrMsg DocErr
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Last Reviewed: October 26, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |