PC WRmt Win: Problems Installing with DoubleSpace

ID: Q97651

The information in this article applies to:

Microsoft Mail Remote for Windows, version 3.2
Microsoft Mail for Windows, versions 3.0, 3.0b, 3.2

SYMPTOMS

When you install both version 3.2 of Microsoft Mail Remote for Windows and version 3.0, 3.0b, or 3.2 of Microsoft Mail for Windows, and when you use the Microsoft MS-DOS version 6.0 DoubleSpace utility, if actual disk space is low, Mail Remote for Windows may create a corrupt (incomplete) message store file (MSMAIL.MMF), and Mail for Windows will not start.

CAUSE

When hard disk space is low, DoubleSpace incorrectly reports the amount available to use.

RESOLUTION

Microsoft MS-DOS 6 includes an item in the README.TXT file explaining that encrypted files, such as MSMAIL.MMF, are not compressed with utilities such as DoubleSpace or Stacker. However, performance can be improved if you store the .MMF on an uncompressed drive.

STATUS

Microsoft has confirmed this to be a problem in Microsoft MS-DOS version 6.0 and DoubleSpace. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

Additional query words: 3.00 3.00b 3.20

Keywords :
Version : WINDOWS:3.0,3.0b,3.2
Platform : WINDOWS
Issue type :