Audio Sounds Bad Playing NetShow Clips
ID: Q170506
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The information in this article applies to:
-
Microsoft NetShow version 2.0
SYMPTOMS
The audio sounds bad or scratchy, hiss or pops, or is silent when I play
NetShow clips.
WORKAROUND
To troubleshoot these problems:
- Open Sound Recorder.
- Open the Microsoft Sound directory. (Found in the Media directory
under your Windows directory).
- Play the sound. If it sounds OK, then you can proceed. If it does
not play, check the directions for installing your sound device.
- On the File menu, click Save As.
- In the Save As dialog box, click Format and pick the same Codec
and sampling rate that the source is using.
- Click OK to accept the new format, and save the file as a different
name or in a different directory. Do not overwrite the existing file.
- Open the file saved in the previous step.
- Play the file. If it does not sound OK, check the drivers you are
using to ensure that they are the most recent and the proper drivers
for your sound card.
If the sound does not play properly in steps 3 and 8, you need to check
that your sound card drivers are installed, that your sound device is
configured properly, and you are using the proper drivers for your sound
device and operating system. If the sound plays normally in steps 3 and 8
you should be able to play NetShow media.
MORE INFORMATION
Microsoft NetShow uses standard Windows compression codecs
(compression/decompression software). When you have poorly implemented
or incorrect sound card drivers installed, it can cause these codecs
to play or record poorly.
Many users unknowingly live with bad or incorrect sound drivers for
long times because all the sounds included with Microsoft Windows
operating systems are PCM or uncompressed audio files. These files
often will play correctly with bad or mismatched drivers. This problem
is not unique to NetShow. Virtually any multimedia program that uses
Windows sound codecs and compressed audio files would show similar
behavior.
NOTE: Mismatched means you have a sound card based on the ESS chipset,
which has Soundblaster functionality, and you are using SoundBlaster
drivers rather than the ESS AudioDrive drivers).
The most common source of problems is running a PNP soundcard under
Microsoft Windows NT version 4.0. To support an ISA PNP soundcard, you
need to manually install the ISA PNP manager. You can view information
about this problem and find the PNP Sound Blaster driver on the Windows NT
compact disc in the Drivlib\Audio\Sbpnp directory. Read the Readme file
for detailed installation instructions.
Additional query words:
ns
Keywords :
Version : 2.00
Platform : WINDOWS
Issue type :