Err Msg: The Connection to the Server Has Been Lost (C00D0005)

ID: Q236071

The information in this article applies to:

Microsoft Windows NT Server NetShow Services version 3.0

SYMPTOMS

The connection between the two Broadcast Publishing Points (BPP) moves from "Streaming" to "Open" (as reported in the Publishing Point Clients administration page on the first BPP). Data from the live stream ceases to be sent between the servers. Connecting clients, such as the Microsoft Windows Media Player, are therefore unable to stream at all, and eventually time out with the following error message:

The connection to the server has been lost (C00D0005).

If you close the open connection between servers, the new clients can once again connect to the second BPP and stream data.

CAUSE

The connection between the BPP is not properly closed when a sustained signal loss occurs.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   06/22/99  02:37p               309,088 NSUM.exe      i386

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows NT Server NetShow Services version 3.0 .

Additional query words:

Keywords :
Version : winnt:3.0
Platform : winnt
Issue type : kbbug