ACC2000: Error Message: The Default Printer Driver Isn't Set Up Correctly

ID: Q224150

The information in this article applies to:
  • Microsoft Access 2000
Novice: Requires knowledge of the user interface on single-user computers.

This article applies to a Microsoft Access database (.mdb) and a Microsoft Access project (.adp).


ERROR MESSAGE

When you try to create or open a report in Microsoft Access, you may receive the following error message:

The default printer driver isn't set up correctly.
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm
NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.


CAUSE

You may receive this error for one of the following reasons:


WHAT TO TRY

No default printer is installed

If you do not have a printer set up, use the Add Printer wizard to install one. Click Start, point to Settings, and then click Printers. Then double-click Add Printer, and follow the instructions. (Note that some printers have their own setup routines that bypass the Add Printer wizard. Follow the instructions in your documentation.)

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A registry key is corrupted

When you first set up a printer, Microsoft Windows automatically sets it as the default printer. If you already had a printer installed on your computer, this message could indicate a damaged entry in the registry.

To reset the registry, first set another printer as the default, and then set your original printer back as the default. To do so, follow these steps.

NOTE: If you don't already have another printer set up on your computer to temporarily set as the default printer, first follow these steps. If you do have another printer set up on your computer, skip to the "Switch the default printer to the new driver and back" section.
  1. Click Start, point to Settings, and then click Printers.


  2. Double-click Add Printer.


  3. Click Next.


  4. Click Local, Local printer, or My Computer, and then click Next.


  5. In the Manufacturers list, click Generic.


  6. In the Make/Model or Printers list, click Generic / Text Only, and then click Next.


  7. Click the LPT1 port, and then click Next.


  8. Click Next again, and then click Finish.


Switch the default printer to the new driver and back

  1. In the Printers window, right-click the Generic / Text Only printer (or your other existing printer), and then click Set as Default.


  2. Right-click your original printer, and click Set as Default.


  3. Try printing again.


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A printer driver is corrupted

If changing your default printer does not work, the driver files may have become corrupted. If you continue getting this error message, delete the printer driver and reinstall it. To do so, follow these steps:
  1. Click Start, point to Settings, and then click Printers.


  2. Right-click your default printer, and click Delete. If you're asked if you want to remove extra files left on the system, click Yes.


  3. Double-click Add Printer, and follow the instructions to reinstall your printer driver.


Notes:
  • If your printer model isn't listed in the Manufacturers and Printers lists, check the Hardware Compatibility List (HCL) for an updated driver. If your printer isn't on the HCL, contact the printer manufacturer for drivers and instructions.

  • If you are on a network, you may need to install the correct printer driver from a network printer share. Contact your network administrator for instructions.
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Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: September 15, 1999
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