OFF98: Cannot Restart Computer with Favorites Program Running

ID: Q184302

The information in this article applies to:
  • Microsoft Excel 98 Macintosh Edition
  • Microsoft PowerPoint 98 Macintosh Edition
  • Microsoft Word 98 Macintosh Edition

SYMPTOMS

When you attempt to restart your computer, you cannot do so. When you switch to Finder, you receive the following error message:

The computer cannot restart because one of the running applications would not quit. Try switching to the remaining applications and choosing Quit from the File menu.
When you attempt to shut down your computer, you cannot do so. When you switch to Finder, you receive the following error message:
The computer cannot shut down because one of the running applications would not quit. Try switching to the remaining applications and choosing Quit from the File menu.


CAUSE

This problem occurs if the Favorites program is running when you attempt to shut down or restart your computer.


WORKAROUND

To work around this problem, quit the Favorites program. To do this, follow these steps:

  1. Click Favorites on the Application menu.


  2. Click Quit on the File menu.


Shut down or restart your computer.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

Tha Favorites program is used by the Microsoft Office 98 Macintosh Edition programs to manage shortcuts to your favorite Internet locations. The Favorites program is started when you point to the Favorites button and then click Open favorites on the Web toolbar.

Additional query words: OFF98

Keywords : kbdta offmac offweb xlweb
Version : MACINTOSH:98
Platform : MACINTOSH
Issue type : kbbug


Last Reviewed: December 9, 1999
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