Client Stops Responding When Accessing IIS Server

ID: Q176962

The information in this article applies to:

Microsoft Internet Information Server version 3.0
Microsoft FrontPage 98 for Windows

SYMPTOMS

When two or more clients simultaneously access the same Web server, Internet Information Server (IIS) stops and the client computers become unresponsive. You are forced to shut down and restart the client computers.

This problem only applies to multiprocessor systems running the Japanese version of Windows NT 4.0 with Service Pack 3, IIS 3.0, and version 3.0.2.926 of the FrontPage Server Extensions.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next IIS service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:


   File name
   ----------
   Msvcrt.dll
   Msvcrt40.dll

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Internet Information Server 3.0.

Keywords : kbnetwork fpiis
Version : WinNT:3.0
Platform : winnt
Issue type : kbbug