Web Server Stops Responding (OS Error #-1073741571)(Error #80002)

ID: Q198122

The information in this article applies to:

Microsoft FrontPage 98 for Windows

SYMPTOMS

The IIS 4.0 Web server stops serving pages. The following errors are seen in the Event Viewer application log as FrontPage 3.0 errors. These errors are seen in pairs as follows:


   Microsoft FrontPage Server Extensions:
   (OS Error #-1073741571 Message: exception occurred at 0x7800106c)

NOTE: The memory location above will be different with every occurrence of the error.


   Microsoft FrontPage Server Extensions:
   Error #80002 Message: Unrecognized Windows exception (0xc00000fd)

The Web browser will show the following error:


   Internet Explorer cannot open the Internet site
   http://<domain>/<webname>/_vti_bin/shtml.dll/_disc<number>
   <number>.htm/nav?next.

The path above is one path, it has been wrapped for readability, where <domain> is your domain name, <webname> is the name of the discussion Web, and <number> can be any number.

CAUSE

This is caused by a corrupt discussion Web. Specifically <drive>:\<path>\_disc<number>\_vti_cnf\tocproto.htm, where <drive> is the drive where your Web content is kept, <path> is the path to the discussion Web, and <number> can be any number.

RESOLUTION

This problem has been fixed in the FrontPage 2000 Server Extensions. It is available for download from http://officeupdate.microsoft.com/frontpage

To resolve this problem, upgrade the Web server to the FrontPage 2000 Server Extensions.

WORKAROUND

Use the following method to work around the problem. If you have more than one discussion Web, check all of them for this problem.

Click Start, point to Run, type Notepad, and then click OK.

In Notepad, click File and then click Open.

Click the dropdown list next to Files of type: and choose All files.

Browse to the following:
<drive>:\<path>\_disc<number>\_vti_cnf\tocproto.htm
where <drive> is the drive where your Web content is kept, <path> is the path to the discussion Web, and <number> can be any number.

Click OK.

There will be a line that looks similar to the following:
```
      vti_discussionlinks:VW|00000001 00000002 00000003 00000004 
```
NOTE: There may be more or less entries after vti_discussionlinks:VW| depending on how many posts have been made to the web.

Modify the line by adding tocproto after vti_discussionlinks:VW|. The line should now look like the following:
```
      vti_discussionlinks:VW|tocproto 00000001 00000002 00000003 00000004 
```

On the File menu, click Save.

If the Web server continues to stop responding, look for other discussion Webs and repeat this process for each one.

Keywords : fpse2000
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug