The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe. SUMMARYThis article contains troubleshooting steps that you can use if error messages appear when you run the Setup program or any Microsoft Office 2000 program, under Microsoft Windows NT 4.0. MORE INFORMATIONStart in Standard Video Graphics Adapter (VGA) ModeStart your computer using VGA mode, especially if the display is distorted or if unreadable text appears on the screen. By default, the Windows NT boot loader menu offers options that allow you to start the computer normally or in VGA mode. To use the standard VGA driver, choose the VGA Mode option.If starting the computer in VGA mode corrects the problem, contact the display adapter's manufacturer for information about obtaining an updated Windows NT video driver. Obtain the Latest Service PackService packs contain Windows NT updates. Service packs keep the product current and extend and update your computer's functionality. Service packs include updates, system administration tools, drivers, and additional components. All of these files are conveniently bundled for easy downloading. Service packs are cumulative; each new service pack contains all the fixes that are contained in service packs released earlier as well as any new fixes.NOTE: On a Windows NT 4.0 system, Service Pack 3 or later is required for Office. Service Pack 4 or later is required if you plan to use the Microsoft Data Engine, Office Server Extensions, or Microsoft NetMeeting. For additional information about obtaining the latest service pack, please see the following article in the Microsoft Knowledge Base: Q152734 How To Obtain the Latest Windows NT 4.0 Service Pack Check PermissionsMake sure that the proper permissions are set for your account. To determine whether you have the proper permissions to run and use the Office program you are having problems with, log on to the computer as an administrator. When you log on to Windows NT as an administrator, you have full read/write permission to all folders and files on the computer. If the problem does not occur after you log on as an administrator, check the permissions of your logon account.Close Unnecessary Memory-Resident ProgramsPrograms that run in the background in memory are called terminate-and-stay-resident programs (TSRs). For example, these programs may be virus protection software, utility programs, print manager programs, or screen savers. To determine if a terminate-and-stay-resident program is running, follow these steps:
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD). To see what programs are loaded via the registry, follow these steps:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunThis key lists all programs that are started when Windows NT 4.0 is started. Programs that are started can cause problems in Office programs and should be disabled. HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnceEntries in this key are run once when the computer is restarted and then are deleted by the system. This key should be empty. Other programs that are started can cause problems in Office programs and should be disabled. HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunThis key lists all programs that are started when Windows NT is loaded. The only program that is required in this key is System Tray (Systray.exe). Other programs that are loading can cause problems with Office programs and should be disabled. HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnceEntries in this key are run once when the computer is restarted and then are deleted by the system. This key should be empty. Other programs that are loaded can cause problems in Office programs and should be disabled. Check the TEMP and TMP Environment VariablesAn invalid TEMP or TMP environment variable can cause errors with Office programs. Make sure your temporary folders are properly set up. To do so, follow these steps:
Temporarily Disable the NetworkIf you do not require network access to run or install the Office programs, temporarily disable the drivers that allow you to use the network. This troubleshooting step prevents the system from loading the drivers that are required to use the network when you restart the computer. Disabling the network drivers and may reduce or eliminate system conflicts. To do this, follow these steps:
If disabling network access resolves the problem, do the following:
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Last Reviewed: November 17, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |